In the
past, the model for IT services has been this:
The computer doesn’t work. Call
the “computer guy”. Reach for your checkbook.
Technology
tools are now available that didn’t exist
only a few years ago. These tools enable the technology
professional to remotely administer your computer systems
on an ongoing, 24/7 basis, and take a proactive approach
to ensure that you will dramatically reduce the need
for those expensive emergency calls that must be performed
on-site during business hours.
Have you backed up successfully? Did you
run disk defragmenter? Do you have the latest security
patches and software updates? Are you running low on
disk space? Has there been a malicious program installed
on one of your computers? Are there bad sectors on your
hard disk drive? Has there been unauthorized access
to your network? Do you need remote desktop assistance
from an administrator to configure a program or device?
Do you know the history of your system’s events
and alerts?
pleasantbay.NET now has the ability to
offer you peace of mind when it comes to your computer
network and systems. You’ll never have to worry
about the answer to any of the questions above unless
it would require a critical decision. For example:
We were remotely monitoring a server
for a company. We became aware of an imminent hard
drive failure. We notified the owner to obtain permission
to replace the drive. Sure enough, upon our arrival,
the hard drive failed only minutes after doing a complete
backup of the company’s data. We replaced the
drive with two mirrored drives for data redundancy,
and had the company’s server up and running
for them by the end of that Saturday.
On Monday morning, everyone resumed
work as usual, completely unaware that they might
have returned to work that Monday morning and found
that EVERYTHING WAS GONE; all their financial files,
all their contacts, all their emails, all their contracts,
all their spreadsheets – gone.
Instead of weeks of replacing data (therefore
thousands of dollars in lost productivity) and instead
of thousands more dollars in IT costs, we were able
to quickly restore their server system for a fraction
of the potential costs.
Monthly plans are available from pleasantbay.NET
in three levels of service, ranging from a basic monitoring
program to a complete out-sourced IT solution. |
