Hourly Service Rates
Our current hourly rates are listed
below. Services that require immediate priority service
or must take place after normal business hours (9-5pm,
Monday-Friday, except holidays) are billed at emergency
rates.
Hours billed in quarter-hour increments
after first hour in-house, and after second hour on-site;
2-hour onsite minimum fee does not apply to those subscribed
to an MITS maintenance plan.
Operating systems not supported: Windows
95, Windows 98, and Windows Me (upgrades will be considered
with respect to existing hardware).
Our services will be billed at the
corresponding hourly rate beginning from our office
location to your premises; the return trip is not billed.
Payment Terms
A) Pleasantbay.NET will grant net
10-day terms to customers with sound bank and trade
references. 10-day terms are not available for new desktop
or server computers. To apply for credit, simply complete
the Pleasantbay.NET credit application, available upon
request. Any balance unpaid after 10 days will be subject
to a monthly finance charge of 1½ percent. A
$30.00 service charge will be incurred for all returned
checks. Customer agrees to pay all costs of collection
and attorney fees for delinquent amount.
B) COD Policy - Initial shipments of products or services
for new customers not yet approved on terms will require
Cash On Delivery (COD), certified check, company check,
or credit card.
C) Past due balances beyond the 10-day terms must be
settled before ongoing support will be provided. |
