Where to buy? Choosing the Right Supplier

With the integration of information technology into every phase of life, computer dealers can be found in every mall, shopping center, on the Internet and in shops in every city and industrial park. In addition, the computer superstores, office supply stores, catalog companies, and systems integrators represent opportunities for purchasing information technology. There are more than 15,000 independent computer and information technology dealers in the world today. So how do you choose the right vendor?

Limited or No-Support Suppliers

If you answered all the questions as “yes” in the Self Analysis Section you can probably buy your information technology solution safely from a limited or no-support supplier.

On-line and mail order catalog purchases

Many computer manufacturers and resellers sell directly to customers on-line. This may or may not save you money in the short term depending on the following factors:

• Are you sure you know exactly what you need and how well it will work with current or new systems components you are purchasing? Correcting mistakes is expensive.
• Have you compared the price with a comparable configuration from an independent computer dealer/systems integrator that can offer needed support? Resellers pass on savings of their quantity purchases.
• Most systems purchased on-line will have to be shipped back if they break. How long can you afford to be without your system?
• What technical support is available to help set up or configure the system, particularly if it is going to operate on a network? There will probably be no real support beyond exactly what you are buying from the direct supplier.
• Will you need training or assistance with software installation, usage, or conflict between products? Some software is not compatible with others.
• Depending on your need for support, purchasing direct will almost always cost you more in the not-so-long term.

Superstores and Office Suppliers

The same questions and concerns apply as those listed for purchasing on-line. Many of these large chains do not have the employees on the retail floor who can provide detailed technical assistance and direction, particularly if you are trying to configure a network. Superstores and office suppliers compete solely on initial purchase price because it is all they have to offer. Furthermore, many of these stores do not support or repair on site what they sell. Repairs are frequently shipped off-site. If you have exceeded the manufacturer’s warranty period, these stores may not support it at all. Does the store guarantee repair times? Remember, a system that has a short life span or simply doesn’t meet your needs is far more expensive than a slightly higher priced system that does what you need, can be easily and inexpensively upgraded, and lasts longer.